Durham CRC

The Durham County Community Resource Connections for Aging and Disabilities (Durham CRC) links resources within the community and strengthens relationships among existing providers through partnerships and collaboration to facilitate a “no wrong door” approach to providing services for older adults and adults with disabilities. “No wrong door” is both a philosophy and a model; it is a philosophy of public service that strives to give consumers information about the services and supports available and facilitate access to these services regardless of how or where they first enter the system. The goal of the Durham CRC is to provide seamless access to information on available options, minimize confusion, enhance individual choice, support informed decision-making, and increase the cost-effectiveness of long-term support systems.  


The Durham CRC has identified the following four core functions in order to best serve older adults, adults with disabilities, and their caregivers:

  1. Awareness and Information – The Durham CRC and its members will serve as highly visible and trusted sources of information on the full range of service and support options available in the community. Durham CRC members will support and encourage consumer choice and informed decision-making. The Durham CRC will conduct outreach to educate consumers and the community about the long term services and supports available in Durham County. This community outreach will also work with community members and stakeholders to identify gaps and services needs that exist in Durham County for older adults, adults with disabilities, and their caregivers.
  2. Assistance in Obtaining Direct Services – The Durham CRC will create and facilitate linkages between the major long-term supports and services (public and private) in the community. Activities provided by CRC members may include, but are not limited to, targeted referrals, options counseling, benefits counseling, SHIIP counseling, crisis intervention, futures planning, and transitional support.
  3. Access – The Durham CRC and its partner agencies will facilitate access to support and services in the community for older adults and adults with disabilities. The Durham CRC will identify COEs who are able to provide eligibility screening (financial and programmatic) and are able to assist consumers in obtaining public or private long term services and supports. 
  4. Transitional Support – The Durham CRC will work to identify and create formal linkages among the critical pathways people travel while transitioning from one setting of care to another. The Durham CRC will identify agencies that provide transitional support and will work to connect those individuals and their families with those agencies. The Durham CRC will work to ensure that older adults and adults with disabilities understand their options and receive the support and services in the setting that best serves their individual needs.